AppianAPAC 2020, the flagship event for Appian partners and customers in the region, was held virtually this year. With Covid-19 looming large over the event, rapid and sometimes unforeseen change was a constant theme. Organisations need to focus on agility, innovation and efficiency more than ever, with increased strategic focus.
This focus emerged clearly from Appian APAC 2020, underlined by four highlights: Appian’s cross-industry success; intelligent automation as a strategic force; an emphasis on insurance; and the importance of data anywhere.
These statistics don’t just illustrate Appian’s success, but importantly serve to demonstrate the core strengths of low-code automation and openness inherent in the Appian platform. From HR management to claims processing, Procensol has taken those strengths to develop specific solutions in industries as diverse as government, education, agriculture, manufacturing and banking. This is important because our clients benefit from our wide variety of experience and the breadth of problems we’ve solved – problem-solving is what we do. Perhaps that is one of the reasons why we were awarded the Appian 2020 Value Awards in both Europe and APAC for “Outstanding Achievement in Delivery Excellence and Time to Value.”
We see this paradigm emerging in Australia too; we call it “automation as augmentation”. Our clients are seeing the automation-human discussion not as a binary either/or decision, but as a hybrid making the best of both worlds. Leslie used examples as varied as Amazon and the Marina Bay Sands hotel in Singapore of organisations using automation for efficiency. But not to make workers redundant; but rather redeploy them in managerial roles, or jobs where they can have a more direct impact on customer satisfaction. This is illustrated by the fact that 37% of executives choose automation to accelerate digital transformation, compared with just 13% who automate to reduce costs. To demonstrate this point, we have a case study download on a recent ‘automation for digital transformation’ program.
Appian’s spotlight on the insurance sector mirrors Procensol’s, having worked with Queensland insurance organisations recently. Several facets lend themselves to Appian’s case management strengths: as well as claims management, long-term case management is an essential requirement for injury and accident insurers, for example. But organisations don’t want to ‘throw the baby out with the bathwater' and waste the investment of time and money they’ve already made in core systems of record. Instead, our philosophy is to maintain the single source of truth by wrapping the systems of record with point solutions designed to solve specific business problems. Quickly.
Data anywhere is a key tenet for us at Procensol. Integration via a wide variety of technologies (Sathya outlined four different integration categories in his session) and tools means that data resides in one place but can be accessed and used – typically in real time – by many other systems and solutions. As Sathya put it, “We can fetch data in real-time, create a single pane of glass that allows you to see the data about the entity … that you need to know at this point in time, instantly.” This not only saves time and money, as in the insurance examples above but reduces the risk inherent in duplicated or out-of-date data.
Queensland’s Crime and Corruption Commission (CCC) is an independent statutory body established to reduce the incidence of major crime and public sector corruption in Queensland, and to provide the state’s witness protection service. The CCC investigates both crime and corruption, has oversight of police and the public sector and protects witnesses. The CCC is run by a small, dedicated staff of approximately 50 people and is the only integrity agency in Australia with this range of functions.