Forrester’s new Business Process Management and Digital Transformation Playbooks consider guiding Customer-Centric Process Change and Digitizing your Business Strategy.
The Forrester Playbook Executive Overviews are outlined below, linking to downloadable copies of the published material.
The Business Process Management Playbook For 2017
Process-focused application development and delivery (AD&D) professionals use business process management (BPM) for continuous innovation in and automation of customer-centric processes. Strategic approaches to BPM focus on how to organize, staff, direct, and execute a BPM program. Forrester’s BPM playbook guides AD&D leaders on how to adopt modern techniques, skills, and tools that put customers at the center of process improvement. Download The Business Process Management Playbook here.
The Digital Business Transformation Playbook For 2017
To compete in the age of the customer, your firm must become a digital business. As a digital business leader, it’s your job to shape how. You must enhance your digital customer experience while also driving agility and efficiency through digital operational excellence. This is a tough challenge. Few firms have made the transformation, and many more will stumble along the way. This playbook shows you how to drive digital business transformation in your firm. Download The Digital Business Transformation Playbook here.
Robotic process automation is one of the best tools available for automating repetitive tasks and freeing up your workers to think creatively, but to get the most out of it the old rules still apply - you need a vision and strategy in place before implementation in order to encompass the wider goals of the business and to make sure it fits into the plan.Read More
In the fast paced and increasingly unstable marketplace of global commerce all organisations have to adopt new agile practices and software in order to remain competitive and to future-proof their operations. Read the top reasons that business leaders are putting off digital transformation because they fear things that, for all intents and purposes, can be easily solved.Read More