These three words summarise a day spent with Appian at their Asia Pacific Japan conference on 9th September, of which Procensol were proud Platinum sponsors. Speaker after speaker emphasised the need to streamline processes and simplify the applications and technology portfolios that automate them; to enable a better, more mobile, user experience; and to dramatically increase the speed with which solutions can be delivered. The fireside chat session featuring our Managing Director Dan Cooke chatting with Peter Fox of Queensland Treasury exemplified this.
The importance of simplification was emphasised by Ronaldo Jose M. Puno of the Union Bank of the Philippines, in the financial services panel. “We had to unlearn things about best of breed”, he stated, so that now with Appian, the bank has a technology stack that it can use to provide 85% of what it needs. “Simplify, simplify, simplify!” said Ronaldo. Brandon Beukes of Cigna NZ gave similar advice in the insurance session: “Don’t overcomplicate things.”
Mobilisation has emerged with an even stronger role in business success post-Covid, according to several presenters. With many workers now being based out of the office, the ability to work on any device, anywhere, is essential. The user experience is key. Michelle Hurdle, Manager of Procurement and Supply Chain at Horizon Power, spoke about making her team’s work life “more rich and rewarding”, and being able to better retain staff as a result.
Understandably with a low-code platform like Appian, there was an emphasis throughout the conference on speed. Speed to access data, speed to integrate, and speed to respond, resulting in competitive advantage through getting to market faster, or simply meeting high profile deadlines. Both Ben Boase of Bendigo Bank, and Peter Fox of Queensland Treasury spoke of being able to meet suddenly imposed expectations, while Ronaldo Puno provided the example of loan approvals that used to take three weeks now taking five minutes.
However, underlying simplification, mobilisation and speed, the overall theme that emerged from the conference was collaboration. Peter Fox arguably emphasised collaboration most strongly out of all the presenters, highlighting the interaction between departments and the partnership with Procensol that was required to get a highly complex project over the line. As Craig Beattie of Celent put it, “Technology is only part of it – you need to get the organisation and culture right too”.
Perhaps the collaborative nature of the FAIR (Financial Assurance Information Registry) application that
Procensol delivered with Fox’s team at Queensland Treasury was one of the reasons behind our Transformation Award, presented during the conference. We were greatly honoured to receive the award that was bestowed in recognition of “excellence for delivery of innovative solutions that have enabled state government departments in streamlining and automating processes and improving the constituent service experience through the use of the Appian platform.” After all, as Peter Fox said during his fireside chat with Dan Cooke, it was “Quite the build!”
To view all the sessions from the Appian APJ conference, visit the website (free registration required).
About the Author
Head of Appian Practice, Procensol Australia
A specialist in the Appian platform for over a decade, Manish Tripathy heads up Procensol Australia’s Appian practice, working with government and business clients to improve processes and enable digital innovation with low-code intelligent automation.
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