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Continuous support for live solutions Procensol Pulse

    • So, you’ve implemented Appian, Automation Anywhere or another Intelligent Automation or Robotic Process Automation system, but after the giddy success of the project, you now face the challenge of making the solution meet the ongoing needs of your business within the constraints of a support budget.  Cue, Procensol Pulse 24×7 live support service.

      Focus on what you do best: The Procensol Pulse support service provides on-going, 24×7 support for live solutions so you can focus on what you do best.

      Maintaining the specialist skills you need inhouse for ongoing support and maintenance can distract your team from their core business responsibilities.  In other words, we remove the risk of doing all the little things necessary to keep your service humming along.  And, if something does go awry, we have some of the most knowledgeable people in the industry who can draw upon their decades of experience to ensure you get the best solution in the quickest time.

      Procensol Pulse Support Tiers

      Procensol Pulse offers five (5) tiers of support.

      Procensol Pulse Support Tiers

      We can build a knowledge base for your users to interact with, give them multiple channels to raise an issue, provide expert functional guidance as well as provision technical support and manage vendor relationships.

      Support services tailored to your needs.

      We can customise a Procensol Pulse live 24×7 support offering for your business.

      We have a wide selection of services, but not all of them are relevant to each business.  For example, some customers prefer to keep their own helpdesk and Change Management process, others don’t want to use an Agile development methodology. Our offering is tailored to ensure your business gets the services it needs and doesn’t pay for the things it doesn’t.

      Simple, effective, customised support solutions.

      Get in touch today if you’d like to find out more.