Should we be less reliant on customer feedback for business improvement?
Has anybody else noticed recently how “needy” companies are becoming when it comes to asking for feedback from customers? It seems we’ve moved from information…
Read More
Improving the customer journey in a modern banking environment
Banking Banking and Finance Business Improvement Business Transformation Customer Experience Digital TransformationToday’s modern banking customer often has high expectations when it comes to technology and to customer experience. Customers are coming to expect a simplified, unified…
Read More