2020 has been a year of global disruption. As Covid-19 shot across the globe businesses everywhere tried desperately to adapt to remote work and to digitise manual processes. CIOs and digital leaders moved from innovation to emergency cost optimisation, where investments were focused on business continuity and survival.
Working from home was no longer a luxury but a necessity. Paper-based processes became impossible. Unfortunately for many, jobs were lost, and the work of three was given to one.
Business leaders with restricted budgets were suddenly faced with a serious question: What exactly constitutes an essential IT project? And with only a small amount of money to spend, what needed to be prioritised?
Frankenstein vs Butterfly
In a world where remote work is the norm, technology becomes even more critical. Even more important is the thinking behind the technology. You can choose to be a frankenstein, where you prioritise patchwork optimisation and temporary fixes, or you can be a butterfly – choosing to rethink your approach and investing in modern, agile and smarter technology. In other words, you can compromise for short-term comfort or you can evolve.
Evolution takes energy. Compromise takes less energy but the long-term price is greater.
Assuming you choose to evolve, the best way to do this is through intelligent automation.
Intelligent automation can make you a butterfly
Intelligent automation is no longer this new technology, a shiny toy for the rich companies to dabble with. In this new covid-19 world, intelligent automation is essential for all businesses.
In an article from the Boston Consulting Group titled, The Rise of the AI-Powered Company in the Postcrisis World, it was said:
“Companies that are on the forefront of these trends and have already begun the AI journey will thrive in the post-covid world. Again, history provides a guide: during the four previous global economic downturns, 14% of companies were actually able to increase both sales growth and profit margins’. 1
This shows that even when things look bad companies that are constantly innovating and thinking strategically can still thrive – in today’s world, intelligent automation is the key.
What is intelligent automation?
Intelligent automation is a name given to a collection of modern, agile and smart technologies. Here are some of the characteristics of true intelligent automation technology.
- Can orchestrate and automate traditionally human processes rapidly – anywhere, anytime, and on any device.
- Can support rapid development or low code development.
- Easy to plug and configure to gain access to data analytics platforms.
- Includes robotic process automation.
- Features facets of artificial intelligence, including machine learning.
- Can integrate with the Internet of Things (IoT).
All of these modern technologies collectively, and when used together, form this ecosystem of technologies that we call intelligent automation. In case it is not already obvious, intelligent automation is not one product. There is no single product that can give you ‘intelligent automation’. Intelligent automation is an ideology. It is a vision. It is an ecosystem of technologies – which when used properly and implemented well will allow you to be the butterfly. To evolve and to thrive as an organisation in this post-crisis world.
The modern workplace
Intelligent automation is helping to create a modern workplace where bots, artificial intelligence, IoT, data analytics and humans work together.
In this modern workplace humans are enabled to do what they do best; think creatively, solve complex problems and connect with other humans. In this modern workplace mind-numbing, boring, repetitive tasks are left to the technologies that can do it 10x faster and with more accuracy.
Here are 6 tips to spot the right IA technologies:
- They are properly plug and play, easy to connect and play along nicely with other systems.
- They have a low cost of entry – the cost of entry is a fraction of a typical IT implementation cost.
- Once implemented, results are quickly visible and usually exponential.
- They come in low code and are easy to change so they can be adapted to a rapidly changing business.
- They are quickly deployed and available anywhere, anytime, and on any device.
- They are data analytics friendly – out of the box they can expose or consume data for transparent reporting very quickly.
300% productivity increase in four weeks
When implemented well intelligent automation should quickly increase productivity, reduce risk and enhance visibility for a human counterpart within four weeks.
Human + bots + AI + low code = a better, faster and more efficient team.
The great thing is you can adapt as you go; scaling when needed, pivoting when necessary. All of this is built in. It’s evolution, perfected.
Be the butterfly, not the frankenstein.
Want to see how intelligent automation could work for your business?
Speak with the Procensol Team today to arrange a free proof of concept using the leading low-code automation platform Appian.