March 21st, 2022
How can insurers capitalise on current trends?
A wide-ranging webinar discussion on insurance industry trends and technological responses to them, featuring industry consultant Gavin Charlton of Truform, Jake Sloan, Global Industry Leader of Insurance at Appian and Procensol AU MD Dan Cooke. The panellists discuss: Connectedness: connected claims, connected stakeholders, and personal connection with customers. Personalisation: which encompasses more than the possibility of delivering a unique product to a ‘market of one’. The need for speed: reduced litigation to emphasise the importance of online interactions, fast responses, and transparent processes. How to address the hurdles: insurers need to innovate quickly, launching in weeks rather than months, but how to get started, and how to build a business case?