Heineken Star Pubs and Bars Case Study

Star Pubs and Bars is the pub business of Heineken UK. With around 2,400 pubs across the country, their goal is to ensure the great British pub remains at the heart of communities for generations to come. The key to success is partnering the right pub with the right person. Most of their pubs are leased out to independent operators to run as their own individual businesses, while around 140 of their pubs are manager operated (Heineken’s ‘Just Add Talent’ model). Star Pubs and Bars had invested in the Appian platform and were looking for a partner to help establish core development standards and deliver low-code applications that could help improve internal business processes.


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