Improved Long-Tail Injury Claim Processing

By their nature, injury claim schemes are often complex. Claims must be assessed, processed, and paid out if approved, and cases can last the lifetime of the beneficiary and involve a myriad of third-party providers and stakeholders. In response to this complexity, one agency determined that they needed a sophisticated case management system with specialised functionality to serve a variety of teams, stakeholders, providers and clients. They turned to Procensol to deliver and support this system, which, with continuous improvement and an agile approach to problem solving, resulted in streamlined processes, reduced costs, better reporting, and increased client satisfaction.

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